Emotions in the workplace : research, theory, and practice
Spanning a variety of disciplines, theories, and methods, the editors and the contributors to this uniquely cross- and interdisciplinary volume explore the factors that provoke emotions in the workplace, their effects, and how they should be managed.
XII, 313 s. : il. ; 24 cm.
9781567203646, 1567203647
1020467112
Foreword by Blake AshforthIntroductionEmotions in the Workplace: Developments in the Study of the Managed Heart by Neal M. Ashkanasy, Charmine E. J. Härtel, and Wilfred J. ZerbeOrganizational Behavior as Emotion Management by Willem MastenbroekAffective Events-Emotions Matrix: A Classification of Work Events and Associated Emotions by John Basch and Cynthia D. FisherDoing Justice to Workplace Emotion by Russell Cropanzano, Howard M. Weiss, Kathleen J. Suckow, and Alicia A. GrandeyCommentary: The Nature of Emotions in Organizations by Wilfred J. Zerbe, Charmine E. J. Härtel, and Neal M. AshkanasyEmotions as Structuring Forces in OrganizationsPowerful Emotions: The Vicious Cycle of Social Status Positions and Emotions by Larissa Z. TiedensGendering Emotions, Gendering Teams: The Construction of Emotions in Self-managing Teamwork by Marjukka OllilainenCommentary: Emotions as an Organizing Principle by Charmine E. J. Härtel and Wilfred J. ZerbeThe Role of Emotions in Helping to Understand Organizational DynamicsOwning Up or Opting Out: The Role of Emotions and Identities in Issue Ownership by Michael G. Pratt and Jane E. DuttonAffective, Behavioral, and Cognitive Acceptance of Feedback: Individual Difference Moderators by Lonna J. Anderson and Robert G. JonesAffective Reactions to Physical Appearance by Anat Rafaeli and Avi KlugerCommentary: Emotions as Mediators and Moderators by Wilfred J. Zerbe and Charmine E.J. HärtelOutcomes of Emotions in the WorkplaceThe Organizational Culture of a Street Kid Agency: Understanding Employee Reactions to Pressures to Feel by Jeffrey KarabanowCatching Fire Without Burning Out: Is There an Ideal Way to Perform Emotion Labor? by Susan M. Kruml and Deanna GeddesEmotional Dissonance and Employee Well-being by Wilfred J. ZerbeCommentary: Reconciling Research Findings by Charmine E. J. Härtel and Wilfred J. ZerbeEmerging Research AgendasTransformational Leadership as Management of Emotion: A Conceptual Review by Neal M. Ashkanasy and Barry TseThe Importance of Job Characteristics to Emotional Displays by Ronald H. HumphreyShame and Work by Christian F. Poulson IICommentary: Emerging Research Agendas by Neal M. Ashkanasy, Charmine E.J. Härtel, and Wilfred J. ZerbeReferencesIndex