Customer oriented software quality assurance
Customer is the judge of product quality, therefore the customer must be a part of the development of the QA program. The reader is walked through the process of developing a QA program starting with understanding the customer's definition of quality and ending with formal process evaluation program, ISO 9000 and SEI CMM.
Print Book, English, 1997
Prentice Hall PTR Informix Press, Upper Saddle River, NJ, Menlo Park, CA, 1997
xvi, 141 pages.
9780135714645, 0135714648
1050118918
1. Quality Attributes. Introduction. The Quality Attributes Set. Conclusion.2. Building the Quality Attributes Set. Introduction. The Interviewee List. Develop the Questionnaire. Build a Quality Attributes Set for Each Interviewee. The Quality Attributes Sets. Conclusion.3. Quality Metrics. Introduction. Types of Metrics. The Metrics Bucket. Beyond Metrics. Metrics Definition Process. Conclusion.4. Test Methods, Types, and Tools. Introduction. Test Methods. Types of Tests. Commercial Test Tools. Selecting the Right Methods, Types, and Tools. Conclusion.5. The QA Program. Introduction. Processes. Selecting the Right Process to Follow. Configuration Management. Conclusion.6. Appraisal Programs. Introduction. Software Engineering Institute's Capability Maturity Model. International Organization for Standardization's ISO 9000 Quality System Standard. Conclusion.Conclusion. Bibliography. Index.
Includes index