Information and Communication Technology for Competitive Intelligence

Front Cover
Dirk Jaap Vriens
Idea Group Inc (IGI), Jan 1, 2004 - Computers - 305 pages
In today’s complex and dynamic world the need to be informed about what is going on in the environment of the organization is increasing rapidly. To this end, organizations implement a process called 'competitive intelligence'. Competitive intelligence (CI) is about gathering and analyzing environmental information for strategic purposes. To gather and analyze this information, information and communication technology (ICT) is an invaluable tool. Examples are; the Internet, data warehouses or specific applications for competitive intelligence. However, the uncritical implementation of these tools may lead to an 'information overload' or to 'environmental myopia'. To select the right ICT tools for CI, an organization needs to understand the role of ICT in the CI-process. 'Information and Communications Technology for Competitive Intelligence' addresses this need. It sets out to assess the role and possibilities of ICT in the intelligence activities from different perspectives.
 

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Contents

Chapter II
34
Chapter III
57
Approach
85
Chapter V
114
Chapter VI
129
Chapter VII
158
Chapter VIII
181
Chapter IX
194
Chapter X
227
Intelligence and How to Support Them by ICT
248
Chapter XII
269
Glossary
286
Index
302
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