Effective Records Management: Performance Management for BS ISO 15489-1Records management, Data processing, Data management, Library and information science, Handbooks, Document maintenance, Information handling, Information operations, Management operations, Performance, Records (documents) IT and Information Management: Information and Knowledge Management |
Contents
Introduction | 1 |
Records management as an integrated business strategy | 9 |
Implementing performance measures | 17 |
Quality regimes | 23 |
Annex B Metrics for measuring performance | 29 |
Common terms and phrases
6.3 To ascertain achieving Annex appropriate DIRS Step arrangements for classification ascertain if appropriate Balanced Scorecard benefits business processes business units classification are applied classification schemes continuous improvement Description of measure Description of Objective Desk based research DIRS Step D Effective records management EFQM Excellence Model employed ensure exist identified important Input management of records measure measure measures relate Measuring performance metadata Objective of measure organizational Outcome Output Records overall PD ISO/TR Percentage of business Percentage of managers Percentage of records Percentage of staff Percentage of user performance management performance measurement Prescription Quality Management Questionnaire record responsibilities record systems records and information records captured Records classification records management policy records management practice records management programme records management requirements records management staff relating to records retention schedules senior managers Six Sigma Step D Percentage strategic strategic management Type of measure UK National Archives United Kingdom