Management by Process: A Roadmap to Sustainable Business Process ManagementBusiness Processes are one of the critical drivers for any organisation in realizing their organizational strategic objectives. This means that management must constantly review and realign organizational processes to reflect the massively unfixed nature of business demands, such as changing market circumstances; the changing demands of new customer and existing customers; new products and pricing; changes in strategy; and linking processes to new partners and suppliers. Establishing and maintaining a process-focused organization is critical as organizations are pressured to keep achieving further growth and profitability, preferably in double digits, whilst the avenues available for achieving this growth are getting more and more restricted due to legislation, global competition and saturation in the market place. This highly accessible book provides a clear and thorough exposition of the six key dimensions necessary for the creation of a process-focused organization: * process governance * strategic alignment * methods (execution/implementation) * people * culture * technology. Each of these critical Dimensions are given a systematic and revealing treatment, examining each Dimension in terms of: * Importance * Key trends in this area * Elements that comprise the dimension * Detailed description of the elements that comprise the ideal or visionary position * Road map of how to get there from various starting positions. |
Contents
Part I Management overview | 1 |
Part II Management by Process framework overview | 87 |
Part III Appendices | 255 |
295 | |
297 | |
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Common terms and phrases
ability achieve activities approach areas automation Balanced Scorecard behavior BPI projects business process improvement business process management business unit capability CBI group cesses challenge Chapter Chief Process Officer CMMI coaching completed continuous improvement costs create culture documentation employees end-to-end process ensure enterprise architecture established Execution Process executive management external Figure focus focused functional high performance management impact implementation initiatives innovation Jeston and Nelis leaders Management by Process maturity measures ment metrics monitor operational organization’s organizational outcomes perspective phase PRINCE2 priority process architecture process execution Process framework process governance Process leadership process models process performance process stewards process-focused organization programme Project execution project management project team rewards risk senior significant Six Sigma skills specific staff stakeholders strategic alignment strategic objectives strategy structure success sustainable targets tegic tion understanding visionary workflow