Total Quality Management in EducationThis study argues that the most effective means of assuring the quality and standards of teaching is through the introduction of total quality management (TQM). The author demonstrates the application and relevance of TQM and outlines the techniques by which schools can implement TQM principles. |
Contents
Preface and Acknowledgements | 7 |
2 | 21 |
Total Quality Management in the Educational Context | 34 |
Copyright | |
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achieve analysis approach assessment audit brainstorming Chapter Charter Mark clear commitment companies competition continuous improvement course team Crosby culture customer satisfaction Deming Prize Deming's educational institutions effective employees ensure established European Quality Award evaluation excellence external customers feedback further education goals groups Higher Education ideas identified implementation important improvement process improvement teams industry institution needs institution's internal involves Ishikawa Ishikawa diagrams Japanese Joseph Juran Juran leader leadership learners learning long-term means measure methods monitoring organization Pareto charts performance Peters practical problems pupils and students quality assurance quality circles quality control quality failure quality improvement quality initiative quality standards quality system requires role schools senior management Shewhart specification staff development stage statistical process control strategic planning success SWOT analysis systems and procedures tackle teachers team needs teamwork things Tom Peters Total Quality Management vision zero defects