...customers while addressing the needs of all other stakeholders. Principle 1 - Customer-focused organization Organizations depend on their customers and therefore...should understand current and future customer needs, meet customer requirements and strive to exceed customer expectations. Principle 2 - Leadership Leaders...

...quality management systems that purport to meet the requirements of lSO 9000:1994 are explained below. Customer focus "Organizations depend on their customers...requirements and strive to exceed customer expectations." What does this mean? Customer focused means putting your energy into satisfying customers and understanding...

...the approach taken by auditors. Customer focus The Customer focus principle is explained as follows: Organizations depend on their customers and therefore...requirements and strive to exceed customer expectations. The purpose of any organization is to create and retain customers for without them they will not survive....

...Customer focus One of the eight quality management principles recognized by ISO 9000:2000, states: "Organizations depend on their customers and, therefore,...requirements and strive to exceed customer expectations." Customer satisfaction Customer's perception of the degree to which the customer's requirements have...

...follows here. Principle 1: Customer focus Organisations depend on their customers and, therefore, they should understand current and future customer needs,...requirements and strive to exceed customer expectations. Applying the principle of customer focus typically leads to: • Researching and understanding customer...

...processes at a detailed level. 5.5 PRINCIPLES OF QUALITY MANAGEMENT (a) Customer focus: Organisation should understand current and future customer needs,...requirements and strive to exceed customer expectations. (b) Leadership: Top management establish unity of purpose and direction of the organization. They should...

...share gain are best optimized through a clear focus on the needs of current and potential customers. Customer focus Organizations depend on their customers...should understand current and future customer needs, meet customer requirements and strive to exceed customer expectations. Leadership and constancy of...

...following dimensions (www.iso.org/iso/ en/iso9000- 14000/): 475 Principle 1 Customer focus Organisations depend on their customers and therefore should understand...Leaders establish unity of purpose and direction of the organisation. They should create and maintain the internal environment in which people can become fully...

...Quality Management Systems Guidelines for Performance Improvements. A comparison to US GMP is presented. Principle 1: Customer Focus Organizations depend on...requirements and strive to exceed customer expectations. Customer focus is a critical business focus and is not covered in the US GMPs other than the need to...

...amongst the five clauses (ie 4 — 8) of ISO 9001:2000 and consist: 13.1 i - Customer focus Organisations depend on their customers and therefore should understand...requirements and strive to exceed customer expectations. Key benefits • better use of the organisation's resources • enhanced customer satisfaction •...