The Gerontologist as an AdministratorFor students and practitioners of gerontology, this indispensable text examines all aspects of administering services to older adults. Jeffrey A. Giordano and Thomas A. Rich, both professors of gerontology with extensive experience in administration, surveyed practicing administrators over a two-year period. The resulting integration of administrative theory and practice is evident throughout this book's 13 chapters, which address everything from leadership styles and management techniques to ethical issues and community relations. In addition, the authors thoroughly examine the most widely encountered facets of the typical gerontologist administrator's career, including communication, organizational structure, the role and function of human resources administration, motivation and productivity, supervisory responsibilities, staff development, financial management, strategic planning, program evaluation, and organizational change. |
From inside the book
Results 1-3 of 8
... customer satisfaction , employee relations , and motivation of staff , as well as to reduction of cost of operation . One of the recognized fathers of TQM , William Deming ( 1986 ) , maintains that 85 percent of all problems stem from ...
... customer requirements and expectations • Preventing defects rather than detecting them • • Alignment of internal processes with customer satisfaction Facilitating a long - term approach to improvement • Quality measurement · Expecting ...
... customers . A formal structure emerges , usually functionally organized departments . This permits delegation of authority . The structure is marked by less centralization , but increasing complexity and an increase in formalization ...
Contents
Administering Services to Older Adults | 1 |
Management Theory and Practice | 3 |
Leadership Theory and Practice | 23 |
Copyright | |
17 other sections not shown
Other editions - View all
The Gerontologist as an Administrator Jeffrey Anthone Giordano,Thomas A. Rich No preview available - 2001 |