The Gerontologist as an Administrator
Both undergraduate and graduate students of gerontology will benefit from using Giordano and Rich's book as a core text for administration courses. Professors of gerontology administration will be relieved at last to have found a work that emphasizes the unique requirements of administrating older adult programs. The authors consider all three service sectors--private, public, and not-for-profit--in addressing those who are now in administration, those who aspire to be administrators, and those who will be surprised someday to be offered administrative responsibilities. Assuming a basic knowledge of gerontology, the text includes a learning experience following each chapter that allows readers to apply their knowledge of the field in a practical manner. Other special features include information on such contemporary challenges as how to use volunteers effectively, how to integrate ethics into programs for older adults, how to involve staff in administrative activities, how to make the most of public relations and fund-raising opportunities, and how to develop special projects. |
From inside the book
Results 1-3 of 7
Four fundamental beliefs underline TQM : to be customer focused , to seek continuous improvement , to prevent defects , and to recognize that quality responsibility is universal ( Berk & Berk , 1993 ) . The elements of TQM that emanate ...
... teamwork A sustained management commitment to quality Focusing on customer requirements and expectations Preventing defects rather than detecting them Alignment of internal processes with customer satisfaction Facilitating a long ...
The organization shifts its attention away from the wishes of its leader and toward its customers . A formal structure emerges , usually functionally organized departments . This permits delegation of authority .
What people are saying - Write a review
Contents
Administering Services to Older Adults | 1 |
Leadership Theory and Practice | 23 |
Management Theory and Practice | 45 |
Copyright | |
14 other sections not shown