Effective Business Communications

adjustment advertising and/or announcements answer applicant applicant's application letter appreciate Bachelor of Arts bad-news Buffer business letters chapter charge communication complimentary close consider courteous courtesy credit card customer's Dear DeMona desirable direct-request discussion easy action employees enclosed envelope example explanation facts favorable firm give good-news Grade Films inquiry inside address interest interview loan Mailgram main idea manager memo month negative opening organization paragraph payment person persuasive request position purchase qualifications questions reader benefit reason received reference refusal reply resale résumé sales letter sales promotion salutation savings selling sent sentence shipment sincere specific statement suggestions sure tactful Thank tion Topcraft usually Western Union words write