Integrating Sustainability Into Business, Volume 2"The document begins with an introduction that reviews the economic, environmental and social impacts of tourism, as well as the main business reasons for addressing those impacts. Sections 1 through 5 then present ways in which tour operators can integrate the principles of CSR and sustainable development into all areas of their business, including internal management, product development and management, supply chain management, relations with customers and co-operation with destinations."--Foreword. |
Contents
PRODUCT DEVELOPMENT AND MANAGEMENT | 21 |
SUPPLY CHAIN MANAGEMENT | 29 |
CUSTOMER RELATIONS | 37 |
COOPERATION WITH DESTINATIONS | 47 |
APPENDICES | 55 |
Common terms and phrases
accommodation activities assess awareness biodiversity brochures clients Code of Conduct communities company's conservation Conservation International consumption contracting Contribution Corporate Social Responsibility cultural customers donations Ecotourism employees encourage energy ensure environment environmental and social environmental impacts environmental management ESPLO example excursions feedback global guides holiday packages human rights impacts of tourism implementation improve in-flight increased Initiative Leeds Metropolitan University long-term marine recreation materials maximise negative impacts NGOs organisations outbound partners percent programme promote protected areas recycled reduce responsible tourism sector Sexual Exploitation SNORK social impacts social responsibility Source specific staff stakeholders suppliers Supply chain management sustainability issues SUSTAINABILITY MESSAGES sustainable development Sustainable Tourism Tearfund tour operator's tour operators Tourism Concern Tourism Industry transport travel agents TUI Nederland TUI TUI UNEP/TOI wildlife World Heritage Sites World of TUI World Tourism Organization