Total Quality Management in EducationThis text has been written for managers in higher education as well as for headteachers and deputy heads in the school sector.;"Total quality management" (TQM) is a philosophy and a methodology that is widely used in business, and increasingly in education, to manage change or other processes. With the pressure for change and quality in education never more acute, this book provides an opportunity for readers in education to acquaint themselves with TQM.;Revised and updated, this edition introduces the key concepts of TQM in the education context. It discusses organizational, leadership and teamwork issues and the tools and techniques of TQM. This text should help educators develop a framework for quality management in their school, college, department or university. |
Contents
1 Basics | 1 |
2 Quality | 11 |
3 TQM | 23 |
4 Gurus | 33 |
5 Kitemarks | 49 |
6 Organization | 57 |
7 Leadership | 65 |
8 Teamwork | 71 |
11 Benchmarking | 101 |
12 Measurement | 109 |
13 Budgeting | 115 |
14 Strategy | 121 |
15 Framework | 137 |
16 Selfassessment | 147 |
| 161 | |
| 167 | |
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Common terms and phrases
achieve action plan analysis approach benchmarking brainstorming clear commitment concept continuous improvement costs Crosby culture curriculum Deming Prize Deming's educational institutions Edward Sallis Edwards Deming effective empowerment ensure established European Quality Award evaluation excellent exercise explicit knowledge external feedback focus goals groups ideas identified important improvement process industry initiatives innovation insti institution's internal involves Ishikawa Japanese Joseph Juran Juran Kaoru Ishikawa knowledge management leader leadership league tables learners learning long-term manage means measure meet ment mission statement monitoring organization organization's organizational Pareto charts performance Peters Philip Crosby practical problems programme quality assurance quality circles quality control quality failure quality improvement quality movement quality system requires role self-assessment senior management staff development stage standards strategic plan strategy success tacit knowledge teachers teamwork techniques things tion Tom Peters Total Quality Management value-added vision zero defects