Total Quality Management in EducationThis text has been written for managers in higher education as well as for headteachers and deputy heads in the school sector.;"Total quality management" (TQM) is a philosophy and a methodology that is widely used in business, and increasingly in education, to manage change or other processes. With the pressure for change and quality in education never more acute, this book provides an opportunity for readers in education to acquaint themselves with TQM.;Revised and updated, this edition introduces the key concepts of TQM in the education context. It discusses organizational, leadership and teamwork issues and the tools and techniques of TQM. This text should help educators develop a framework for quality management in their school, college, department or university. |
Contents
1 | |
2 Quality | 11 |
3 TQM | 24 |
4 Gurus | 34 |
5 Kitemarks | 51 |
6 Organization | 60 |
7 Leadership | 67 |
8 Teamwork | 72 |
10 Tools | 91 |
11 Benchmarking | 99 |
12 Measurement | 107 |
13 Budgeting | 112 |
14 Strategy | 118 |
15 Framework | 134 |
16 Selfassessment | 144 |
157 | |
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Common terms and phrases
achieve action activities analysis approach assurance award become believed benchmarking build causes clear commitment communities companies concept considerable continuous costs critical culture customers Deming difficult direction educational institutions effective ensure essential established evaluation excellent exercise external failure goals groups ideas identifying important individual industry initiatives institution internal involves issues Japanese knowledge lead leader leadership learners learning major means measure meet methods mission necessary needs operate organization organizational particular performance possible practical problems procedures programme quality circles quality control quality improvement quality management requires responsibility role senior management share specification staff stage standards strategy structure success tacit teachers teamwork things total quality understand United usually views vision