Introduction to Information Systems: Essentials for the Internetworked EnterpriseThis work examines a five-level framework that is used to describe the stages of information systems development. It has been revised to reflect the movement towards enterprise-wide business, and looks at the major topics covered in a first course. |
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Page 13
... Customers set up new accounts , track status , and access daily rates and prices . Improves ease of transactions and security . Development cost : $ 127,500 . Customer service and marketing . Online realtime reservations . Customers can ...
... Customers set up new accounts , track status , and access daily rates and prices . Improves ease of transactions and security . Development cost : $ 127,500 . Customer service and marketing . Online realtime reservations . Customers can ...
Page 207
... customers ' computer screens Push - based marketing - direct marketing using web broadcasters , newsgroups , listservs , and E - mail Pull - based marketing - indirect ( static ) marketing - WWW pages Step 4. Interacting with customers ...
... customers ' computer screens Push - based marketing - direct marketing using web broadcasters , newsgroups , listservs , and E - mail Pull - based marketing - indirect ( static ) marketing - WWW pages Step 4. Interacting with customers ...
Page 230
... customer value . Nortel Networks Lower support costs by empowering customers to solve issues independently . Provide global access to critical customer service information and forums anytime . Improve service by focusing internal customer ...
... customer value . Nortel Networks Lower support costs by empowering customers to solve issues independently . Provide global access to critical customer service information and forums anytime . Improve service by focusing internal customer ...
Contents
Systems in Business | 2 |
The Fundamental Role of Information Systems | 10 |
Business Process Reengineering | 16 |
Copyright | |
57 other sections not shown
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Introduction to Information Systems: Essentials for the Internetworked ... James A. O'Brien No preview available - 2000 |
Common terms and phrases
activities analysis application software browser business applications business processes Chapter communications components computer system computer-based Computerworld cost customer service data resources database management decision support desktop devices displays documents E-commerce E-mail electronic commerce emachine employees end users enterprise collaboration example executive information systems expert system extranets Figure files functions global graphics groupware hardware information products information systems information technology input interactive Internet internetworked intranets language machine magnetic disk mainframe major managerial marketing mation megabytes memory microcomputer microprocessors Microsoft monitor multimedia needed Netscape network computers operating system organization output performance primary storage processors programs puter Real World reengineering Reprinted from Computerworld retail secondary storage software packages Source spreadsheet stored strategic suppliers systems development telecommunications networks tion transaction processing trends types user interface variety Windows NT workgroups workstations World Wide World Wide Web