Cashing in: Make More Money, Get a Promotion, Love Your JobThis fact-filled, powerful book by service industry entrepreneur and self-made success story John Tschohl tells you everything you need to know. This first-of-its-kind book is packed with valuable information in a clear-cut, hands-on format. You will quickly learn to: Capitalise on opportunities for career advancements; Integrate self-improvement thinking with key service concepts; Get the attitude through powerful affirmation techniques; Establish well-defined objectives for gratifying financial goals; Gain responsive win-win relationships with your managers and customers; Create strategies for accomplishment and recognition and hundreds of other techniques. |
Contents
1 | 17 |
2234 | 33 |
Desire | 51 |
Pursue Self Improvement Aggressively | 65 |
Self Image | 81 |
Handling Complaints | 95 |
Relationships Are Vital | 109 |
Common terms and phrases
Abundance mentality achieve action activity affirmation avoid become Best Sellers Publishing boss Bruce Lee CA$HING CASHING cerned commitment compliment confidence creative customer needs customer's deal dealership employees Empower empowerment enthusiasm expect eye contact Federal Express feel Franklin Delano Roosevelt friendly give goals going important improve Jim Ramstad John Tschohl leisure listen love your job managers Maxwell Maltz ment mind mistakes motivation National Speakers Association never opportunity organization Paul Meyer percent performance personal development ployees Positive Communication practice problems profes programs promotion Psychologist quality service responsibility Sam Keen satisfaction self-improvement sense of humor service professional service providers Service Quality Institute service recovery service society service training skills smile Steil succeed Sunset Beach There's tion tive tomer treat customers visualize win-win wrong