Total Quality Management in Education
This text has been written for managers in higher education as well as for headteachers and deputy heads in the school sector.;"Total quality management" (TQM) is a philosophy and a methodology that is widely used in business, and increasingly in education, to manage change or other processes. With the pressure for change and quality in education never more acute, this book provides an opportunity for readers in education to acquaint themselves with TQM.;Revised and updated, this edition introduces the key concepts of TQM in the education context. It discusses organizational, leadership and teamwork issues and the tools and techniques of TQM. This text should help educators develop a framework for quality management in their school, college, department or university.
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achieve action plan analysis approach benchmarking brainstorming communities companies competition concept continuous improvement costs Crosby culture curriculum customers Deming Prize Deming’s difficult educational institutions Edward Sallis effective empowerment ensure established European Quality Award evaluation excellent exercise explicit knowledge external goals groups ideas important improvement process industry innovation institution’s internal involves Ishikawa Ishikawa diagrams Japanese Joseph Juran Kaoru Ishikawa knowledge management leader leadership league tables learners learning means measure mission statement monitoring organization organization’s organizational Peters Philip Crosby practical problems product or service pupils and students quality assurance quality circles quality control quality failure quality improvement quality movement quality system requires role self-assessment senior management share staff stage standards strategic planning strategy structure success systems and procedures tacit knowledge tackle teachers teamwork technique things Tom Peters Total Quality Management understand value-added vision zero defects