Total Quality Management in Education

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Routledge, Aug 7, 2014 - Education - 180 pages
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This text has been written for managers in higher education as well as for headteachers and deputy heads in the school sector.;"Total quality management" (TQM) is a philosophy and a methodology that is widely used in business, and increasingly in education, to manage change or other processes. With the pressure for change and quality in education never more acute, this book provides an opportunity for readers in education to acquaint themselves with TQM.;Revised and updated, this edition introduces the key concepts of TQM in the education context. It discusses organizational, leadership and teamwork issues and the tools and techniques of TQM. This text should help educators develop a framework for quality management in their school, college, department or university.
 

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Contents

1 Basics
1
2 Quality
11
3 TQM
24
4 Gurus
34
5 Kitemarks
51
6 Organization
60
7 Leadership
67
8 Teamwork
72
11 Benchmarking
99
12 Measurement
107
13 Budgeting
112
14 Strategy
118
15 Framework
134
16 Selfassessment
144
Bibliography
157
Index
162

9 Knowledge
80
10 Tools
91

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About the author (2014)

Dr. Edward Sallis is Principal and Chief Executive of Highlands College, Jersey, UK.

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