Managing for Quality and Performance Excellence

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Cengage Learning, Jan 2, 2013 - Business & Economics - 784 pages
Prepare for success in quality management today with this leading text that focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. These authors are experienced leaders in the fields of performance management and quality. Look no further for the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations throughout the world reflects quality as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It's everything you need, now and throughout your career, to ensure quality management success.
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The training strategy that Xerox Company used is summarized as follows: A) The training is uniform - common tools and processes are taught across all of Xerox, to all employees, creating a "common language within Xerox" that fosters cohesive team functioning; B) Training is conducted in groups, with all members starting and finishing training at the same time to facilitate the change process; C. Training starts at the top of the organization with the CEO and cascades downward to all employees. DISCUSS what advantages does such strategy have? Do you see any possible;e disadvantages? Would this work in any business? 

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thank you!

Contents

Principles of Quality
1
Tools and Techniques for Quality
251
Beyond Quality Management Managing for Performance Excellence
519
Appendices
699
Bibliography
705
Index
1
BES1
49
BES2
50
BES3
51
BES4
52
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