Introduction to Health Care Management

Front Cover
Buchbinder, Nancy H. Shanks
Jones & Bartlett Publishers, Mar 28, 2016 - Law - 676 pages
Introduction to Health Care Management, Third Edition is a concise, reader-friendly, introductory healthcare management text that covers a wide variety of healthcare settings, from hospitals to nursing homes and clinics. Filled with examples to engage the reader's imagination, the important issues in healthcare management, such as ethics, cost management, strategic planning and marketing, information technology, and human resources, are all thoroughly covered. Guidelines and rubrics along with numerous case studies make this text both student-friendly and teacher-friendly. It is the perfect resource for students of healthcare management, nursing, allied health, business administration, pharmacy, occupational therapy, public administration, and public health. The Third Edition is a thorough update that offers new and revised case studies, a new glossary of terms, as well as a new chapter on Special Topics and Emerging Issues in Health Care Management that examines current topics including re-emerging outbreaks, vaccine preventable diseases, bioterrorism, human trafficking, violence in health care settings, medical tourism, and consumer directed health care. Key Features: - Chapters contributed by real experts using an active voice to grab the reader's attention - Instructors' resources online for each chapter, including PowerPoints, Test Bank, and Sample Syllabus - Updated case studies in a wide variety of settings, in an assortment of healthcare management topics - A case study guide, with rubrics for evaluation of student performance, enabling instructors at every level of experience to hit the ground running on that first day of class - Includes Navigate 2 Advantage Access, a complete package of mobile-ready course materials including interactive eBook, study tools, and assessments
 

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Contents

CHAPTER 1 An Overview of Health Care Management
1
CHAPTER 2 Leadership
23
CHAPTER 3 Management and Motivation
49
CHAPTER 4 Organizational Behavior and Management Thinking
77
CHAPTER 5 Strategic Planning
107
CHAPTER 6 Healthcare Marketing
125
CHAPTER 7 Quality Improvement Basics
145
CHAPTER 8 Information Technology
169
CHAPTER 12 The Strategic Management of Human Resources
321
CHAPTER 13 Teamwork
363
Cultural Proficiency
397
CHAPTER 15 Ethics and Law
421
CHAPTER 16 Fraud and Abuse
441
CHAPTER 17 Special Topics and Emerging Issues in Health Care Management
459
CHAPTER 18 Health Care Management Case Studies and Guidelines
499
CASE STUDIES
507

CHAPTER 9 Financing Health Care and Health Insurance
203
CHAPTER 10 Managing Costs and Revenues
247
CHAPTER 11 Managing Health Care Professionals
279
GLOSSARY
605
INDEX
649
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About the author (2016)

Sharon B. Buchbinder, RN, PhD, is currently Professor and Program Coordinator of the MS in Healthcare Management Program at Stevenson University in Stevenson, Maryland. Prior to this, she was professor and chair of the Department of Health Science at Towson University and president of the American Hospital Management Group Corporation, MASA Healthcare Co, a health care management education and health care delivery organization based in Owings Mills, Maryland. For more than four decades, Dr. Buchbinder has worked in many aspects of health care as a clinician, researcher, association executive, and academic. With a PhD in public health from the University of Illinois School of Public Health, she brings this blend of real-world experience and theoretical constructs to undergraduate and graduate face-to-face and online classrooms, where she is constantly reminded of how important good teaching really is. She is past chair of the Board of the Association of University Programs in Health Administration (AUPHA) and coauthor of the Bugbee-Falk Award-winning Career Opportunities in Health Care Management: Perspectives from the Field. Dr. Buchbinder also co-author Cases in Health Care Management with Nancy Shanks and Dale Buchbinder.

Professor Emeritus, Department of Health Professions Health Care Management Program Metropolitan State University of Denver, Denver, Colorado

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