Communication Skills for the Health Care Professional: Concepts, Practice, and EvidenceCommunication Skills for the Health Care Professional is the first text of its kind to address the connection between communication practices and quality patient care outcomes. It provides future and practicing patient caregivers in all specialties and services with basic communication knowledge and skills and is an invaluable resource for those in administrative functions as well. The Second Edition is a thorough revision that features five all new chapters covering: communicating with patients with low literacy; health communications and quality care; health communications to enhance behavioral change; the internet and communications between patient and provider; altering systems of care and implications for health care communications. Features: Provides a psychosocial and physiologic contextual background for understanding sensual development and verbal and nonverbal expression. Teaches communication skills one at a time allowing for contiguous mastery over a set of therapeutic interventions. Includes an extensive glossary of terms and list of references including websites and resources available to enhance student learning. Is accompanied by online instructor resources including an instructor’s manual and PowerPoint lecture slides. New to the Second Edition: • New chapter on Communicating with Patients with Low Literacy • Four new chapters on expectations for health care communications, evidence for quality and behavioral change • All chapters have been revised and updated • Updated resources • New tables • Up-to-date evidence Instructor's Resources - Coming Soon: Instructor's Manual PowerPoint Lecture Slides Click here to access our transition guide—and make changing your course materials from the first edition to the second edition as easy as possible! |
Contents
HEALTHCARE COMMUNICATIONS FOUNDATIONS FOR UNDERSTANDING COMMUNICATIONS IN HEALTHCARE SETTINGS | 1 |
PROFESSIONAL SKILLS IN MANAGING CARECRITICAL COMPETENCIES IN THERAPEUTIC COMMUNICATIONS | 83 |
COMMUNICATIONS TO ENSURE COMPREHENSIVE AND CONTINUOUS PATIENTCENTERED CARE UNDER CHALLENGING CIRCUMST... | 203 |
BEYOND PATIENTPROVIDER ENCOUNTERS MANAGING COMMUNICATIONS WITHIN AND ACROSS RELEVANT CONSTITUENCIES | 295 |
ETHICS AND COMMUNICATIONS IN HEALTH CARE | 353 |
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Common terms and phrases
ability active listening addressed advice and/or anxiety approach aspects assessment awareness barriers behavior change caregivers chronic illness clinical communication conflict confrontation context coping crisis cultural culturally competent decisions described diabetes dialogue disclosure discussion disease dysfunctional effective emotional empathy encounters evaluate example experience express factors fear feelings function Health Belief Model health care health literacy healthcare providers healthcare system hospital identify impact important individuals informed consent interaction Internet interpersonal interpretations intervention interviewing issues Latino limbic system managed care Medicine messages motivational interviewing nonverbal nurse occur outcomes pain patient and provider perceived perception physician potential problems professional programs provider and patient provider-patient provider's questions refers reflections response modes result role self-disclosure self-efficacy self-management silence situation skills social specific stimuli stress symptoms theory therapeutic communication tion Transtheoretical Model treatment trust understand verbal