Knowledge Management HandbookJay Liebowitz Many organizations are now realizing that their competitive edge lies mostly in the brainpower-the intellectual capital-of their employees and management. To stay ahead of the pack, companies must leverage their knowledge, internally and externally. But it is not enough to develop lessons-learned databases. Experts now believe the current savior of organizations is knowledge management-the conceptualization, review, consolidation, and action phases of creating, securing, combining, coordinating, and retrieving knowledge-in short, the process of creating value from an organization's intangible assets. Jay Liebowitz, one of the leading knowledge management and expert systems authorities in the world, brings together over thirty articles contributed by the top researchers and practitioners to produce what seems destined to become the key reference for this emerging field. With it you will find: |
Contents
Introducing Knowledge Management into the Enterprise | 3-3 |
CKO CKT or KT? | 4-5 |
A Look Toward Valuating Human Capital | 5-5 |
Performance Measures for Knowledge Management | 6-3 |
Concepts Issues and Technologies | 7-7 |
Towards an Alternative | 8-3 |
MetaKnowledge and MetaKnowledgebases | 8-21 |
Intelligent Agents for Knowledge Management Toward Intelligent | 11-1 |
Common terms and phrases
actions activities analysis application approach benefits building capabilities capture Chief Knowledge Officer COCOMO collaboration Coltec communication companies complex concept corporate cost create culture data mining database documents effective effort employees enterprise environment example expert system expertise explicit knowledge factors Figure FileNET firm focus functions goal groupware human capital identify implementation improve individuals information technology infrastructure innovation input integrated intellectual capital intelligent agents interaction internal intranet knowledge assets knowledge creation knowledge discovery knowledge landscape knowledge repository knowledge resources knowledge selection knowledge sharing knowledge transfer knowledge workers knowledge-based Lotus Notes measures metaknowledge metrics nodes ontology operations organization organization's organizational knowledge organizational learning performance perspectives problems programs relationships retrieval role seeker skills specific storyboards strategy structure tacit knowledge understanding Wiig workflow